Shipping, Delivery and Returns

Dispatch & Delivery

Once your order has been despatched from our warehouse, you will be sent a despatch confirmation email.

If your order has been despatched by Royal Mail, your order cannot be tracked. Please allow 5 working days (10 working days for International Customers) before contacting us, as sometimes it will take a while for the Post Office to deliver, or indeed fail to deliver and return the item/s to us.

We aim to despatch most orders within 24 hours of receipt as most items are in stock,but please allow 7-10 days.

Delivery times are not guaranteed, they are estimates. Deliveries are generally made between 9am and 6pm. We take no responsibility for delays or non-delivery, if the address or postcode supplied is not correct.

Our delivery agents/couriers will require a signature upon delivery.

Refunds & Returns

Returns

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing via email to enquiries@electroniccigaretteoutlet.co.uk , if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund if the Goods are in fact defective.

Goods must be returned by the Buyer at the Buyer's expense and should be sent via recorded delvery and adequately insured during the return journey. The Buyer has a statutory duty to take reasonable care of the items. The Buyer will receive a refund of all monies paid for the Goods except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

Goods to be returned must clearly show the invoice/order number obtained from the Seller on the package.

Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.

Refunds

Refunds cannot be offered if any of goods has been used.

To organise your return of your faulty product, please email us at enquiries@electroniccigaretteoutlet.co.uk

Availability

Orders are subject to the availability of stocks. If your choice of product is not available we will contact you to offer the following options:

Alternative product - if the product is less in value then a partial refund will be arranged - if the product is more in value then additional payment will be required.
A delay until the product becomes available.
A refund to the value of the missing product plus any relevant consequential losses.
Cancellation of the entire order and a full refund.
If we cannot contact you we reserve the right to provide suitable alternative products at no extra charge. It is very important that you give us your correct contact details during the order process.